TATA
Business walk-in Customer Care Executives
Company :
TATA Business Support Services Ltd (TBSS)
Website :
Job Role :
Customer Care Executives
Eligibility :
Any Degree
Experience :
0 - 1 Year
Walk-In Date :
02 Sep - 05 Sep 2014
Job Location :
Hyderabad
Company Profile:
Empowering customers
since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata
Sons, the holding company of 150 year old prestigious Tata Group. Garnering
trust and respect worldwide for more than a century of exemplary business standards,
Tata Group is India's most trusted and admired business house. With the legacy
of excellence integrated to the core and coupled with very capable, information
generation youth as a workforce, Tata BSS is a unique blend of rich heritage
and bright future.
Job Description:
• Attend inbound calls of customers with
regards to give or take information.
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.
• Service levels and quality of resolution provided for service requests processed.
• Nil Repeat requests(Calls/SMS/Emails etc).
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.
• Service levels and quality of resolution provided for service requests processed.
• Nil Repeat requests(Calls/SMS/Emails etc).
Based Competencies:
- Customer Focus.
- Speed and quality of resolution.
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress.
- Good problem solving skills.
- Continuous learning ability.
- Speed and quality of resolution.
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress.
- Good problem solving skills.
- Continuous learning ability.
How to Apply:
Interested candidates Direct walk-in to the
Company Address.
Company Address:
Gowra Trinity Building,
Lane Beside Splendid Towers,
Police Lane, Begumpet,
Hyderabad.
Lane Beside Splendid Towers,
Police Lane, Begumpet,
Hyderabad.
Contact Person:
B. Vinay Kumarvinay.kumar@tata-bss.com
9014068127
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